Frequently Asked Questions
Everything you need to know about shopping with Donsje Amsterdam
What materials are used in Donsje products?
All Donsje products are handcrafted from high-quality, premium leathers and refined fabrics. We prioritize natural materials that are safe for children and support healthy foot development.
How do I choose the right size for my child?
We provide a detailed size guide on each product page. For baby shoes, we recommend measuring your child's feet from heel to big toe and adding approximately 1 cm of extra space for growth.
Do you ship internationally?
Yes, we ship our collections worldwide. Shipping costs and delivery times vary depending on the destination country and will be calculated during the checkout process.
What is your return policy?
You can return any unused items in their original packaging within 14 days of receipt. Please ensure all tags are attached. Note that return shipping costs are the responsibility of the customer unless the item is faulty.
Are Donsje products Fair Trade?
Sustainability and social responsibility are at our core. We work with dedicated factories that provide safe working environments and fair wages, and we donate a portion of our profits to the Shining Star foundation in Nairobi.
What payment methods do you accept?
We accept various secure payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, iDEAL, and several other local payment providers depending on your region.