Returns & Exchanges

We want you to be completely satisfied with your Donsje Amsterdam purchase. If your selected items are not quite right, you can return them within 14 days of receipt for a full refund or exchange.

1

Register Your Return

Log in to our online return portal using your order number and email address to select the items you wish to return.

2

Prepare the Package

Place the items in their original packaging with all tags attached, ensuring the products are unworn and in their original condition.

3

Ship the Items

Print your prepaid return label from the portal, attach it to the box, and drop it off at your nearest authorized shipping point.

4

Receive Your Refund

Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing